FAQS

Here you’ll find answers to the most common questions about our 3D printed products, ordering process, shipping, and more. If you don’t find what you're looking for, feel free to reach out — we’re always here to help!

❓ What kind of 3D printed products do you offer?

We specialize in high-quality 3D printed models including collectibles, cosplay helmets, decorative items, and custom design files.

❓ Do you ship outside of Australia?

Currently, we primarily ship within Australia, but international shipping may be available upon request. Please contact us for details.

❓ How long does it take to fulfill an order?

Most orders are processed and shipped within 3–5 business days. Custom orders may take a bit longer depending on the complexity.

❓ Can I request a custom 3D model or modification?

Absolutely! We offer custom 3D modelling services. Just send us your idea or reference, and we’ll bring it to life.

❓ What materials do you use for printing?

We use high-quality PLA and resin materials, depending on the product. Material details are mentioned on each product page.

❓ What is your return and refund policy?

We offer a 14-day return policy for standard items. Custom orders may not be eligible unless there is a defect or issue.

❓ Is it safe to wash or paint the 3D printed items?

Yes, most of our prints can be painted. Washing instructions vary by material – please refer to individual product care notes.